Terms & conditions

IRENE’S CLEANING LLC – Terms and Conditions

By booking with IRENE’S CLEANING LLC, you acknowledge that you have read, understood, and agreed to the following Terms and Conditions. These guidelines help ensure clear communication, reliable scheduling, and the highest quality of service for every client.

1. Booking

1. Appointments may be scheduled through:
   
   
• 📞 Phone/text: +1 (646) 389-5878.
• 📧 Email: info@mrs-irenescleaning.com
• 💬 Facebook: Irene's Cleaning
• ⭐ Yelp: Irene's Cleaning - Jersey City
• 📸 Instagram: @irenes_cleaning
2. 
   When booking, please provide:
   
   
• - Full name and address (including apartment number and ZIP code)
• - Email address
• - Home description (bedrooms, bathrooms, additional rooms)
• - Any special cleaning instructions (e.g., inside appliances, cabinets)
• 
  A deposit is required to confirm and secure your appointment. All client information is treated with strict confidentiality.

2. Arrival Window

1. Exact arrival times cannot be guaranteed. Each service is scheduled within a designated arrival window.
   After a 15-minute wait, additional time will be billed at the current hourly rate.
   Same-day bookings are subject to team availability and route adjustments.
   

3. Estimated Work Time

1. When booking, an estimated service time will be provided based on the property size and description.
   
   Upon arrival, our cleaning techs will assess the space and confirm or adjust the time required.
   
   If more time is needed, we will request client approval before continuing.
   If no approval or payment is received, the team will complete tasks within the prepaid time only.
   Full payment is required before service completion.
   

4. During the Cleaning

1. Our team will report and photograph any damaged or broken items during service. If damage occurs, we will replace the item, but refunds are not issued. Claims for missing or damaged items reported after 24 hours cannot be accepted. Please secure jewelry and valuables before our arrival, as we are not liable for their loss. For high or hard-to-reach areas, the client must provide a ladder.



2. Regular cleanings include:



3. - Changing bedsheets
4. - Cleaning inside windows, blinds, and ceiling fans (if a ladder is provided)



5. Upon request only:



6. - Inside appliances (oven, microwave, refrigerator, toaster)
7. - Inside cabinets



8. All instructions must go through Irene’s Cleaning administration. We are not responsible for directions given directly to cleaners.

5. Photos

1. Our team may take photos for liability and quality assurance, including:



2. - Check-in/check-out documentation
3. - Verification of service completion
4. - Reporting issues or damages



5. Photos may also be used for promotional purposes, while ensuring client privacy is respected.

6. Payments

1. We accept electronic payments only via Zelle:
   📱 (862) 279-9537 – IRENE’S CLEANING LLC



2. Please provide your email if you need an invoice or receipt.
3. No additional fees will be charged without prior client approval.
4. All balances must be paid before completion of service.

7. Complaints

1. Complaints regarding service quality, missing items, or damage must be reported within 24 hours of service.


2. After this period, we cannot accept responsibility.
3. If a complaint is validated, a redo service will be offered within 24 hours, subject to availability.

8. Frequent Services

1. To maintain special rates for recurring cleanings (weekly, bi-weekly, monthly, or every 3–5 weeks):



2. - Do not cancel more than two consecutive appointments.
3. - Appointments may be rescheduled with at least 24 hours’ notice (48 hours for Monday services).
4. - Repeated cancellations will forfeit the discounted rate, and future services will be billed at the current hourly rate.
5. - For 3–5 week clients, skipping a full month cancels the special rate.
6. - The service calendar runs January 1 – December 31.



7. We aim to send the same cleaning team whenever possible, but team availability may vary. You will be notified if a requested team is unavailable.



8. Additional tasks (inside appliances or cabinets) incur extra charges for flat-rate services or will be included in total time for hourly billing.

9. Last-Minute Appointments

1. Last-minute bookings must be made through our official contact channels (see Section 1).
2. These appointments cannot be canceled or rescheduled.
3. If canceled, a minimum service fee will apply.

10. Cancellations / Rescheduling

1. - Appointments may be canceled or rescheduled with 24 hours’ notice (48 hours for Monday appointments).
2. - Cancellations or rescheduling with less notice will incur a minimum service fee.
3. - Same-day cancellations are non-refundable and charged at the minimum rate.
4. - Appointments canceled more than 24/48 hours in advance may be rescheduled without penalty.

11. All Rights Reserved

1. IRENE’S CLEANING LLC retains all rights over its employees, including cleaners, drivers, assistants, and translators. Any attempt to hire our staff privately may result in legal action. By agreeing to these terms, clients waive the right to legal claims for missing or misplaced items. We reserve the right to update these Terms and Conditions at any time and will notify clients of any changes.