Terms & conditions

Terms and Conditions

By booking a service with IRENE’S CLEANING LLC, you acknowledge that you have read, understood, and agreed to the following Terms and Conditions.

Although it may be tempting to overlook these terms, understanding them is crucial for knowing what to expect from our services and what we expect from you. These terms outline how IRENE’S CLEANING LLC operates to ensure we deliver exceptional service.

1. Booking

1. Services can be scheduled through any of the following methods:
• Phone or text: +1 (646) 389-5878.
• Email: info@mrs-irenescleaning.com
• Facebook: https://www.facebook.com/Irenescleaning
• Yelp: https://www.yelp.com/biz/irenes-cleaning-jersey-city-3
• Instagram: https://www.instagram.com/irenes_cleaning/
2. When scheduling, please provide the following information:
• Name.
• Full address, including zip code and apartment number.
• Description of your home/apartment:
  • Number of bedrooms.
  • Number of bathrooms.
  • Additional rooms (e.g., living room, kitchen, basement).
• Any specific cleaning instructions (e.g., cleaning inside cabinets, appliances).
3. A deposit is required to confirm and secure your appointment. We do not hold spots without a deposit. The deposit must cover our minimum service time:
   • Regular cleaning: 2 hours.
   • Deep cleaning, move-in/move-out, post-construction: 3 hours.
4. All information provided to us is confidential.
5. If less time is required than initially booked, we will refund the difference only via PayPal or Venmo.

2. Arrival Window

1. A specific arrival time is not guaranteed because all appointments are scheduled within a designated window.
2. Arrival windows are as follows:
• 8 - 9 am.
• 11 am - 1 pm.
• 2 - 4 pm.
3. The 8 - 9 am slot has a one-hour arrival window.
4. The 11 am - 1 pm and 2 - 4 pm slots have a two-hour arrival window.
5. Waiting time is billed at our current rate. We begin billing for waiting time upon arrival within the agreed time window.
6. For last-minute appointments, the arrival times may vary based on daily availability.

3. Estimated Work Time

1. We do not provide estimates before service.
2. The approximate hours will be provided on the day of service. Cleaners will assess the site and conditions and inform us of the time required based on your instructions.
3. If the estimated time exceeds the deposit, we will seek your approval.
4. The remaining balance must be paid before the initial deposit runs out.
5. If time exceeds the deposit and is not approved, we can discuss and agree on time and priorities.
6. If we do not receive approval or payment for additional time, the team will complete the service as per the deposit.
7. We cannot guarantee completion of the service if additional time is not approved and paid for.

4. During the Cleaning

1. We will report any broken or damaged items via text message and take pictures to avoid misunderstandings.
2. If an item is damaged during service, we will replace it but won't refund its cost.
3. Claims for missing or broken items reported more than 24 hours after service are not our responsibility.
4. Jewelry and high-value items should be secured before arrival, as we are not liable for their loss or misplacement.
5. We do not:
   • Wash clothes.
   • Open or close windows.
   • Move large appliances or heavy furniture.
6. For high or hard-to-reach surfaces, a ladder must be provided.
7. Regular cleanings include, upon request:
   • Changing bedsheets.
   • Cleaning inside windows.
   • Cleaning blinds.
   • Cleaning fans (if a ladder is provided).
   • Cleaning inside appliances (oven, microwave, refrigerator, toaster).
   • Cleaning inside cabinets.
8. Instructions given directly to the cleaners, rather than through administration, are not our responsibility.
9. The cleaning crew will communicate with Irene’s Cleaning administration for instructions, updates, and approvals.

5. Pictures

1. Cleaners may take pictures to:
   • Document check-in/out.
   • Report issues.
   • Confirm cleaning was completed.
2. Pictures may be used for promotional purposes.

6. Payments

1. We accept electronic payments only:
   • Zelle: 973-680-6026 IRENE'S CLEANING LLC.
2. To request an invoice or receipt, please provide an email address.
3. We will not charge additional fees without prior client approval.

7. Complaints

1. Complaints about service quality, missing items, or damage must be reported within 24 hours. We are not liable for issues reported after this period.
2. As an initial response to a complaint, we will offer a redo service, which must be completed the same or the following day.

8. Frequent Services

1. To maintain special pricing for weekly, bi-weekly, monthly, or every 3 - 6 weeks service, appointments must not be canceled.
2. Appointments can be rescheduled with at least 24 hours’ notice. Cancellations or rescheduling with less than 24 hours will incur a minimum service fee.
3. For weekly and bi-weekly services, after more than two cancellations (whether consecutive or not), the special rate will be forfeited, and the next appointment will be at the current rate.
4. For services every 3 – 6 weeks, skipping a month will result in forfeiture of the special rate, with the next appointment billed at the current rate.
5. We consider the calendar year from January 1st to December 31st for calculating client services, not the specific dates of the first or last service.
6. We cannot guarantee the same team for each appointment, but we will enforce an effort to do so.
7. Cleaning inside appliances incurs an additional charge for flat-rate services. For hourly rates, it will be included in the total service time.

9. Last-Minute Appointments

1. Last-minute appointments must be booked through the contacts drafted in section 1.
2. Last-minute appointments cannot be canceled or rescheduled because a cancellation fee will be incurred equivalent to the minimum service rate.

10. Cancellations / Rescheduling

1. Appointments may be canceled or rescheduled with at least 24 hours notice.
2. For Monday appointments, at least 48 hours’ notice is required.
3. Cancellations or rescheduling with less than 24/48 hours will be incurred at a minimum service rate.
4. Same-day appointments cannot be canceled or rescheduled, and a cancellation fee will be incurred equivalent to the minimum service rate.
5. Cancellations made more than 24/48 hours in advance will receive a deposit refund, minus transaction fees.

11. All Rights Reserved

1. IRENE’S CLEANING LLC reserves rights over its employees, including but not limited to cleaners, drivers, assistants, and translators.
2. We reserve the right to take legal action against individuals employing our employees for personal matters that may harm our business.
3. By agreeing to these terms, you waive the right to take legal action for missing or misplaced items.
4. We reserve the right to modify these terms and conditions at any time and will notify you of any changes.
5. We reserve the right to enforce these conditions.